AI in Decision-Making: A Double-Edged Sword
By Janpha Thadphoothon
In recent years, artificial intelligence (AI) has evolved from a futuristic concept into a tangible force shaping various aspects of our daily lives. Among its many applications, one of the most intriguing — and potentially unsettling — is its growing role in decision-making. Whether we notice it or not, AI systems are already making decisions for us, about us, and around us. Some of these are trivial; others have profound consequences.
Basically, AI in decision-making is all about using artificial intelligence to crunch data, spot trends, and give us insights so we can make smarter, quicker choices. It can automate stuff, make things super accurate, and give us recommendations based on solid data, which really speeds up how we make decisions.
In my opinion, this is an issue that deserves careful, public reflection.
At first glance, delegating decisions to AI seems sensible. Machines can process vast amounts of data quickly, identify patterns invisible to the human eye, and offer solutions free from fatigue or emotion. For example, AI is being used in financial markets to predict stock movements, in logistics to optimize delivery routes, and in healthcare to assist in diagnosing diseases based on complex data. In these contexts, AI can enhance efficiency, reduce human error, and in some cases, save lives.
However, it is obvious that decision-making is not always a purely technical process. Many decisions — especially those involving people — are entangled with values, emotions, and cultural understandings that no algorithm, however advanced, can fully grasp. This is where concerns begin to surface.
Consider, for instance, the use of AI in recruitment. Several companies have adopted AI tools to screen job applications, rank candidates, and even conduct initial video interviews using facial analysis software. While this might improve efficiency and reduce paperwork, it raises uncomfortable questions: Can a machine fairly assess a candidate’s potential? What biases might be hidden within the data it was trained on? Who takes responsibility if a qualified person is unfairly rejected because of a flawed algorithm?
A similar dilemma emerges in the judicial system. In some countries, AI tools are used to assess the risk of re-offending among criminal defendants, influencing decisions about bail, sentencing, and parole. The promise here is impartiality — a system free from human prejudice. Yet studies have shown that these AI systems can, paradoxically, reproduce and even amplify existing social biases, particularly against minority groups. The reason lies in the data: AI learns from historical records, which may reflect past injustices.
I just read this comprehensive review on AI in decision-making by Balbaa and Abdurashidova, and it's super timely. They do a solid job breaking down how AI, with its machine learning and natural language processing, is totally transforming how we make choices. The article highlights the big wins: AI can automate tasks, boost accuracy, and give us data-driven insights, which clearly makes decision-making faster and better. What I really appreciate is that they don't just focus on the good stuff. They're honest about the challenges too, like ethical considerations, algorithmic biases, and even job displacement. It's clear they get the importance of "transparency, accountability, and interpretability" in AI systems, and they stress the need for human-AI collaboration. The real-world examples from finance to healthcare are a nice touch, showing how AI is already making waves.
Common sense tells us that data is never neutral. It carries with it the imprint of human choices, values, and assumptions. When AI systems are asked to make decisions based on such data, they inherit its imperfections. The danger lies in the illusion of objectivity. A decision handed down by a machine may appear impartial, but it is still shaped by human-designed processes, priorities, and blind spots.
Another area where AI decision-making is rapidly advancing is in personalized advertising and content recommendation. Algorithms decide which news articles we see, which products are suggested to us, and even which potential partners appear on dating apps. While this may seem benign, it subtly shapes our preferences, habits, and beliefs. Over time, it can create echo chambers, limiting exposure to diverse viewpoints and reinforcing existing biases. In this sense, AI does not merely respond to our preferences; it actively shapes them.
One might ask: Should AI be involved in decisions that affect human lives so directly? My answer is not a simple yes or no. I believe AI can and should assist in decision-making processes, particularly where large-scale data analysis is needed. But it should not replace human judgment in areas where empathy, ethical reasoning, and cultural sensitivity are essential.
Moreover, transparency is vital. People affected by AI-driven decisions deserve to know how those decisions were made, what data was used, and whether they have the right to appeal or challenge the outcome. Too often, AI systems operate as opaque “black boxes,” making decisions that even their designers struggle to explain. This undermines accountability and trust.
In educational settings, for example, AI might help identify students at risk of dropping out based on attendance, grades, and engagement data. While this can prompt timely interventions, it also risks labeling students prematurely, reducing them to data points rather than seeing them as individuals with complex, changing lives.
In my view, the real challenge is not whether AI should be involved in decision-making, but how we can design systems that enhance human welfare while respecting human dignity. This requires multidisciplinary collaboration — not only from engineers and data scientists but also from ethicists, educators, legal scholars, and ordinary citizens.
As a university lecturer, one of my missions is to equip the students with critical thinking skills. I have often reminded my students that technology is never neutral. Every tool we create reflects human intentions and limitations. AI is no exception. As it becomes a silent decision-maker in more areas of life, we must ensure it serves not only efficiency but also fairness, compassion, and the public good.
AI in decision-making is neither wholly good nor entirely bad. It is a double-edged sword. Used wisely, it can improve lives and make societies fairer. Used carelessly, it can entrench inequalities and erode human agency. The choice, as always, lies with us.
Janpha Thadphoothon is an assistant professor of ELT at the International College, Dhurakij Pundit University in Bangkok, Thailand. Janpha Thadphoothon also holds a certificate of Generative AI with Large Language Models issued by DeepLearning.AI.