Taking Questions and Comments

Taking Questions & Comments

Surviving the Q&A Session

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Course: EL314 การนำเสนอทางธุรกิจ (Block 4)

Instructor: Asst. Prof. Dr. Janpha Thadphoothon

(Click 'Next' to begin)

Objectives

• Identify polite ways to invite questions.
• Learn the L.A.C. Method (Listen, Acknowledge, Check).
• Practice handling difficult questions (or when you don't know the answer).
• Test your diplomacy skills.

The Golden Rule

The presentation is not over until the Q&A is finished.

Why do students fear Q&A?
Because it is unpredictable. You cannot memorize a script.

The Solution:
Don't panic. Treat it as a conversation, not an interrogation.

The L.A.C. Technique

1. LISTEN
Wait for the person to finish speaking. Do not interrupt.

2. ACKNOWLEDGE
Thank them or validate the question.
"That is a very interesting question..."

3. CHECK
After answering, make sure they are happy.
"Does that answer your question?"

Key Phrases Toolkit

Inviting Questions:
"If you have any questions, I'd be happy to answer them now."

Clarifying:
"Sorry, could you please repeat that?"
"If I understand correctly, you are asking about..."

Buying Time (Thinking):
"That’s a good point. Let me think about that for a second..."

Scenario 1: "I Don't Know"

A student asks a specific question about data you don't have. What do you say?

Scenario 2: The Aggressive Question

Someone says: "Your plan will never work. It's too expensive!"

Final Quiz

Q: What should you do if nobody asks a question?

Summary

• Q&A is an opportunity to build trust.
• Always remain polite, even if the question is rude.
• It is okay not to know everything—just promise to follow up.
• Assignment: Prepare 2 backup questions for your own presentation in case the audience is silent.

Good Luck!

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Engaging the Audience

Engaging the Audience

How to Keep Them Awake and Listening

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Course: EL314 การนำเสนอทางธุรกิจ (Block 4)

Instructor: Asst. Prof. Dr. Janpha Thadphoothon

(Click 'Next' to begin)

Objectives

• Understand why audience attention span is short.
• Learn the "Hook" technique to start strong.
• Apply interaction methods (questions, polls).
• Test your ability to turn boring content into exciting content.

The Problem: "The Zombie Audience"

If you just read your slides, your audience will check their phones within 2 minutes.

❌ Boring Start:
"Good morning. My name is Somchai. Today I will talk about coffee sales in Q3. Next slide please."

✅ Engaging Start (The Hook):
"Did you know that 70% of office workers cannot start their day without this one drink? Today, we reveal why our coffee sales are exploding."

3 Ways to Engage (The Toolkit)

1. The Hook (Start Strong): Use a surprising statistic, a quote, or a short story.

2. Rhetorical Questions: Ask questions you don't expect an answer to, just to make them think.
"Have you ever wondered why...?"

3. Physical Interaction: Get them to move.
"Raise your hand if you use social media."

Practice: Choose the Best Hook

Topic: Reducing Plastic Waste in the Office

Which opening is more engaging?

Practice: Creating Interaction

You are presenting about "Work-Life Balance."

How do you involve the audience right now?

Final Quiz

Q: What should you do if you see the audience looking bored?

Summary

• Engagement is Energy. If you are bored, they are bored.
• Start with a Hook (Story, Stat, Question).
• Assignment: In your next presentation, you must ask the audience at least one question.

Thank you!

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Using Sequential Expressions

Using Sequential Expressions

Organizing Your Business Presentation

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Course: EL314 การนำเสนอทางธุรกิจ (Block 4)

Instructor: Asst. Prof. Dr. Janpha Thadphoothon

(Press 'Next' to start)

Objectives

• Define "Sequential Expressions" (also called Signposting).
• Identify words used for beginning, moving on, and ending.
• Practice ordering a business process clearly.
• Test your knowledge of linking words.

Why Use Sequential Expressions?

Imagine driving without a GPS map. You would get lost.

Without Sequencing:
"We did research. We made a product. We sold it. We made money." (Boring & Unclear)

With Sequencing:
"First, we conducted research. Then, we developed the product. Finally, we achieved record sales." (Professional)

The Sequencing Toolkit

1. Starting
• First of all...
• To begin with...
• Initially...

2. Moving On
• Next...
• Then...
• After that...
• Subsequently...

3. Finishing
• Finally...
• Lastly...
• To conclude...
• In summary...

Tip: Don't just say "And then... and then... and then..."

Practice: Order the Steps

Topic: Launching a New Coffee Shop

Put these steps in order using: First, Next, Finally.

A. Open the doors to customers.
B. Find a location.
C. Hire staff.

Practice: Formal vs. Informal

Which word sounds more professional for a business presentation?

1. "________, I would like to welcome you all."

2. "We gathered data. ________, we analyzed it."

Final Test

Choose the best transition word.

Q: "We have discussed the problem. Now, let's ________ the solutions."

Summary

• Use Signposting to help your audience follow your ideas.
• Vary your language (don't repeat "Next" 10 times).
• Assignment: In your presentation, clearly mark the Beginning, Middle, and End.

See you in class!

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Slides: Hedging in Business Presentations

Hedging in Business Presentations

The Art of Cautious and Diplomatic Language

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Course: EL314 การนำเสนอทางธุรกิจ (Block 4)

Instructor: Asst. Prof. Dr. Janpha Thadphoothon

(Click 'Next' to begin)

Objectives

• Define "Hedging" and why it matters.
• Identify hedging words (modals, adverbs).
• Practice rewriting direct sentences.
• Test your diplomatic skills.

What is Hedging?

It turns a "Hard Fact" into a "Soft Suggestion."

❌ Too Direct: "This marketing plan will fail."

✅ Hedged: "It seems that this plan might face challenges."

The Hedging Toolkit

Copy these down for your presentation:

• Modal Verbs: may, might, could, can, would
• Verbs of Cognition: suggest, appear, seem, tend to, believe
• Adverbs: possibly, likely, perhaps, relatively, generally
• Phrases: "From my perspective...", "It is widely believed that..."

Practice: Soften the Blow

Direct: "Your idea is bad."

How would you fix this?

Direct: "The project is late."

Mini-Quiz

Which sentence is best for a client meeting?

Summary

• Hedging makes you sound professional, not weak.
• Use it when criticizing, predicting, or interpreting data.
• Assignment: Use 3 hedging phrases in your next group presentation.

End of Presentation

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Live Selling Practice App

Lanna Glow Live Sale Script

Lanna Glow: Live Sale Script

Complete the script for the 1-hour flash deal!

Phase 1: The Opening

Host: "Sawasdee krub/ka everyone! Welcome to 'Lanna Glow' – your to natural beauty!"
Host: "Can everyone me? Is the picture ? If you are ready to glow, please type ''!"
Host: "Guys, today is special. Do you see this beautiful ? I wish you could smell this. It smells exactly like a luxury in the middle of the forest."
Host: "If you have hair fall, itchy scalp, or dry skin... do not away. Stay with me for a from nature!"

Phase 2: The Pitch

Host: "Introducing the 'Lanna Glow Natural Set'. This is the ancient of Northern Thailand."
Host: "What makes this special? It’s the . The Shampoo makes your hair black and . The Soap brightens skin and kills naturally."
Host: "This is a big set! 500ml of shampoo and 2 full bars of soap."
Host: "See how it is? It’s not watery. The is refreshing! It smells clean, citrusy, and very relaxing."

Phase 3: The Close

Host: "Usually, you would pay over 1,000 Baht at a store. Our regular price is 850 THB, worth it for ingredients."
Host: "BUT... I have a Flash ! For the next 1 HOUR ONLY, get the whole set for just Baht!"
Host: "How to order? Type in the comments right now."
Host: "I will send you a DM with details. We have limited because this is handmade."
Host: "This price ends when the hits zero. Is it safe for color? Yes, it is . Shipping? shipping today!"
Host: "I have to go these boxes now. Stay beautiful naturally!"

Doi Nan Coffee: Live Sale

Doi Nan Coffee: Live Sale Script

Complete the script for the 1-hour flash sale!

Phase 1: The Opening

Host: "Sawasdee krub/ka everyone! Welcome to 'Mountain Brews' live shop!"
Host: "Can everyone me? Is the picture ? If the sound is okay, please send me a emoji!"
Host: "Guys, today is special. Do you this? I wish you could smell this through the phone. Today, I am bringing you the hidden of Northern Thailand."
Host: "If you love coffee, do not away. Stay with me for the next hour because we have a Flash that you won't believe!"

Phase 2: The Pitch

Host: "Introducing the 'Doi Nan Signature Blend'. This is 100% Arabica coffee, grown in the high of Nan Province."
Host: "Why Nan? Because the is perfect. It’s cold, misty, and the soil is rich. This makes the coffee beans and full of flavor."
Host: "This is a big bag! 1 Kilogram of premium coffee."
Host: "Look at the bloom... The is amazing. It smells like dark chocolate. It is very , not sour, and not too bitter."
Host: "Mmm. So . This was roasted just 3 days ago! No chemicals, no pesticides. Pure organic ."

Phase 3: The Close

Host: "Usually, a bag like this sells for 1,500 Baht in the . Our regular price is 1,000 Baht, which is a great ."
Host: "BUT... I have a Special ! For the next 1 HOUR ONLY, you get this huge bag for just Baht!"
Host: "That is less than 1 Baht per ! To order, type in the comments right now."
Host: "I will send you a DM with details. We have limited today."
Host: "Don't miss out. This price ends when the hits zero. Shipping? shipping for today only!"
Host: "I have to go these bags now. Thank you for shopping!"