Taking Questions and Comments

Taking Questions & Comments

Surviving the Q&A Session

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Course: EL314 การนำเสนอทางธุรกิจ (Block 4)

Instructor: Asst. Prof. Dr. Janpha Thadphoothon

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Objectives

• Identify polite ways to invite questions.
• Learn the L.A.C. Method (Listen, Acknowledge, Check).
• Practice handling difficult questions (or when you don't know the answer).
• Test your diplomacy skills.

The Golden Rule

The presentation is not over until the Q&A is finished.

Why do students fear Q&A?
Because it is unpredictable. You cannot memorize a script.

The Solution:
Don't panic. Treat it as a conversation, not an interrogation.

The L.A.C. Technique

1. LISTEN
Wait for the person to finish speaking. Do not interrupt.

2. ACKNOWLEDGE
Thank them or validate the question.
"That is a very interesting question..."

3. CHECK
After answering, make sure they are happy.
"Does that answer your question?"

Key Phrases Toolkit

Inviting Questions:
"If you have any questions, I'd be happy to answer them now."

Clarifying:
"Sorry, could you please repeat that?"
"If I understand correctly, you are asking about..."

Buying Time (Thinking):
"That’s a good point. Let me think about that for a second..."

Scenario 1: "I Don't Know"

A student asks a specific question about data you don't have. What do you say?

Scenario 2: The Aggressive Question

Someone says: "Your plan will never work. It's too expensive!"

Final Quiz

Q: What should you do if nobody asks a question?

Summary

• Q&A is an opportunity to build trust.
• Always remain polite, even if the question is rude.
• It is okay not to know everything—just promise to follow up.
• Assignment: Prepare 2 backup questions for your own presentation in case the audience is silent.

Good Luck!

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